PRODUCT QUESTIONS
HOW LONG WILL A HAND-PAINTED MAILBOX LAST?
The paint holds up very well on the hand-painted boxes, which are
decorated by a local artist. We add a clear coated finish to all of
the boxes to ensure a long life, and to maintain their colorful
integrity. Depending on local weather conditions, a hand-painted
mailbox should provide your home with just the right finishing touch
for many, many years.
ARE THE MAILBOXES PAINTED/DECORATED ON BOTH
SIDES?
The post-mount types are. Some such as the wall mount style are
decorated or painted on the front only.
ARE ALL OF YOUR MAILBOXES WATERPROOF?
Yes!
What
if the product is defective?
If a product is defective and you notify us within seven days of the
invoice date, we will replace it for you. No credit or refund
will be issued. After 7 days, the manufacturer's warranty process
must be followed. All returns must be accompanied by a packing slip
and a Return Authorization Number, which you will receive when you
notify us of the defective product.
WHAT IF I RECEIVE THE PRODUCT AND IT'S
DAMAGED?
Please inspect the package upon delivery. DO NOT accept from
the carrier any package that appears damaged. If you do, you
are basically telling the carrier that any damage is OK with you.
In this instance, we would not be in a position to accept the
damaged item back from you, and would not be able to issue any type
of refund to you.
If an item delivered to you appears damaged, and
you do not accept the package from the carrier, your recourse is
with the carrier. This is standard procedure. However,
please let us know of the situation. We will do what we can to
assist in the matter to your satisfaction.
IN WHAT SIZES ARE
MAILBOXES AVAILABLE?
There are 3 mail box sizes that the USPS recognizes and approves. Please
click to read more on MAILBOX SIZES.
INSTALLATION QUESTIONS
ARE INSTALLATION INSTRUCTIONS
INCLUDED WITH THE PRODUCT?
In some cases yes, in some cases no, depending on
the manufacturer. Should you have any installation
questions, please give us a call.
SHOULD A MAILBOX POST BE INSTALLED
IN CONCRETE?
Yes! That's the best way to ensure a long-lasting and
sturdy mailbox system.
DO YOU INSTALL THE MAILBOXES YOU SELL?
Yes!
We install in the tri-state area of
southern New Jersey, southeastern Pennsylvania, and Delaware.
Installation fees vary depending on the distance from our shop in
the 08055 area.
For further information,
please see our INSTALLATION
page.
ORDERING QUESTIONS
Is it safe to use my credit
card?
Absolutely. We have taken every precaution to make your transactions
secure. Our Internet site is built on an architecture which utilizes
industry-standard security measures, including SSL (Secure Sockets
Layer). Nevertheless, if you prefer, we also offer you the option of
submitting your order by telephone or fax at the numbers below.
What
about Sales Tax?
By federal law, sales tax will only be applied to residents of NJ.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Diner's Club and
PayPal for domestic purchases. For international orders, we
can only accept pre-payment by wire transfer or through PayPal.com
(if your country is set up for the service).
CONTACT our sales team at for more information.
How do I track my order?
When you purchase, you are automatically setting up an account with
us that will allow you to return to the site and
LOGIN. Once
logged-in, you will find details about your order status.
What if you don't have all
of the items in stock?
If an item you order is out-of-stock, it will automatically be
back-ordered (domestic orders only). For international orders,
we will email you of the missing items to confirm the balance of
your order.
SHIPPING QUESTIONS
HOW MUCH ARE SHIPPING CHARGES?
Though shipping costs vary for each order,
on average the amount is $25 per order shipped via
Standard UPS Ground.
Shipping costs are based on the weight of the items being ordered, the size
of the shipping package, and the destination. Shipping charges increase for
heavier items, and items that require larger-than-normal packaging.
Please note that some items are drop-shipped, meaning they are shipped directly
from the mfr to your door. If you live near our location in Medford, NJ,
you might expect a nominal shipping fee. In some cases this would be a
correct assumption. However, if you find your shipping charges to be
excessive given your proximity to us, it is most likely because that order is
being drop-shipped from the mfr who may be located in some other part of the
country.
We are an authorized dealer for more mfrs than most anyone anywhere. It's
not possible to keep in-stock every model in every shape, size and color from
every mfr. So, drop-shipping is a necessary part of our business.
Plus, drop-shipping certain items helps keep our costs down, and we pass along
those savings to you.
We make no money on shipping fees. What UPS charges us is what we pass
along to you. We currently ship solely UPS Standard Ground.
HOW WILL I KNOW EXACTLY WHAT THE SHIPPING CHARGES WILL BE
FOR MY ORDER?
After placing items in your
Shopping Cart, you then proceed to Checkout. At that point, you will be
asked to create an account which includes your delivery address. Shipping
charges for your order will appear after you've created your account.
(When you create an account, the system then knows the delivery
address for the items you're ordering. The system can then calculate actual
UPS shipping charges based on the delivery address you've entered.)
At that point, should you not be satisfied with UPS shipping charges (we
are connected directly to UPS computers to help ensure accuracy), you can remove items from your
shopping cart.
Please note - all of the above takes place
before you've entered any credit card information. You will know the exact
final cost of your order including shipping before you will need to enter any
credit card information.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE FROM THE
TIME I PLACE THE ORDER?
Generally, for domestic shipments, your order is packaged and shipped within 2-3
business days. Then, allow 1-5 business days, depending
on where you live, for the shipment to arrive at your
door.
HOW WILL I KNOW WHEN MY ORDER HAS
SHIPPED?
You will receive an email message confirming the
shipping date, along with a tracking number.
WHAT SHIPPING METHODS DO YOU USE?
We primarily use UPS Ground.
IS IT POSSIBLE TO HAVE MY ORDER
RUSHED?
The shipping of most any order may be rushed; just
include your desire to have your order rushed in the
Comments Box that appears when you are completing the
order form. We will telephone you for your verbal
approval of the exact amount of your order, including
the carrier's rush shipping fee.
Note that producing a hand-painted or other custom mailbox
can take 2-3 weeks, depending on our production schedule
at the time.
The shipping can be rushed, but it may not be possible
to rush production.
RETURNS
What if I need to return my
order?
Items may be returned within 30 days of purchase for a full
refund of the purchase price. Please call us before you ship
anything back - (609) 654-7885.
Custom items, such as address plaques and mailboxes with
personalized numbers, are not returnable unless defective or damaged
during shipment. If there has has been damage that occurred during
transit, please RE-USE ALL PACKING MATERIALS & LEAVE THE BOX IN THE
CONDITION IN WHICH IT WAS DELIVERED TO YOU.
You are responsible for shipping fees to and from; returned goods
must be shipped freight prepaid. Be sure to return your purchase in
its original package. Re-pack very carefully to avoid damage during
return shipment. UPS and the U.S. Post Office require 2" of packing
material around the inside of the entire package.
You will be held liable for goods that become damaged during the
return shipment, so it is wise to purchase insurance from the
carrier before you ship.
Please note:
A.) Shipping fees can not be refunded.
B.) Custom orders (such as a mailbox hand-painted
to your specifications) can not be returned due to their uniqueness
and personalization to your specific request.
C.) Sale items are generally not returnable.
PRIVACY POLICY
What is your policy on Privacy?
We do not sell, trade, or rent your personal information to others.
We may provide aggregate statistics about our
customers such as general sales data, traffic patterns on our web
site, and related site information to reputable third-party vendors,
but these statistics will include no personally identifying
information.
HAVE A
QUESTION THAT IS NOT ANSWERED HERE?
Please feel free to CONTACT
us.
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