Shipping Questions

How Much Are Shipping Charges?

Shipping rates are as follows:

Orders totaling 1 - 5 lbs: $12
Orders totaling 5+ - 10 lbs: $18
Orders totaling 10+ - 20 lbs: $30
Orders totaling 20+ - 30 lbs: $45
Orders totaling 31+ lbs: $60

Please note that some items are drop-shipped, meaning they are shipped directly from the mfr to your door. If you live near our location in Medford, NJ, you might expect a nominal shipping fee. In some cases this would be a correct assumption. However, if you find your shipping charges to be excessive given your proximity to us, it is most likely because that order is being drop-shipped from the mfr who may be located in some other part of the country.

We are an authorized dealer for more mfrs than most anyone anywhere. It's not possible to keep in-stock every model in every shape, size and color from every mfr. So, drop-shipping is a necessary part of our business. Plus, drop-shipping certain items helps keep our costs down, and we pass along those savings to you.

We make no money on shipping fees. What UPS charges us is what we pass along to you. We currently ship solely UPS Standard Ground.

Feel free to CONTACT US to ask any questions about shipping fees.

Please note - all of the above takes place before you've entered any credit card information. You will know the exact final cost of your order including shipping before you will need to enter any credit card information.

How Long Will It Take For My Order To Arrive?

Generally, for domestic shipments, your order is packaged and shipped within 2-3 business days. Then, allow 1-5 business days, depending on where you live, for the shipment to arrive at your door.

How Will I Know When My Order Has Shipped?

You will receive an email message confirming the shipping date, along with a tracking number.

What Shipping Methods Do You Use?

We primarily use UPS Ground.

Is It Possible To Have My Order Rushed?

The shipping of most any order may be rushed; just include your desire to have your order rushed in the Comments Box that appears when you are completing the order form. We will telephone you for your verbal approval of the exact amount of your order, including the carrier's rush shipping fee.

Note that producing a hand-painted or other custom mailbox can take 2-3 weeks, depending on our production schedule at the time. The shipping can be rushed, but it may not be possible to rush production.

Returns

What If I Need To Return My Order?

Items may be returned within 30 days of purchase for a full refund of the purchase price. Please call us before you ship anything back - (609) 654-7885.

Custom items, such as address plaques and mailboxes with personalized numbers, are not returnable unless defective or damaged during shipment. If there has has been damage that occurred during transit, please RE-USE ALL PACKING MATERIALS & LEAVE THE BOX IN THE CONDITION IN WHICH IT WAS DELIVERED TO YOU.

You are responsible for shipping fees to and from; returned goods must be shipped freight prepaid. Be sure to return your purchase in its original package. Re-pack very carefully to avoid damage during return shipment. UPS and the U.S. Post Office require 2" of packing material around the inside of the entire package.

You will be held liable for goods that become damaged during the return shipment, so it is wise to purchase insurance from the carrier before you ship.

Please note:
A.) Shipping fees can not be refunded.

B.) Custom orders (such as a mailbox hand-painted to your specifications) can not be returned due to their uniqueness and personalization to your specific request.

C.) Sale items are generally not returnable.